FAQ

  • What is an R-value?

    An R-value tells you how well insulation resists heat flow — basically, how good it is at keeping warm air in during winter and hot air out during summer. The higher the R-value, the better the insulation works (to an extent). Choosing insulation with a higher R-value means your home stays more comfortable and uses less energy to heat and cool.

  • What is a U-factor?

    A U-factor shows how well a window, door, or skylight keeps heat from passing through. Lower U-factors mean better insulation — so your home stays warmer in the winter and cooler in the summer. Choosing windows with a low U-factor helps save energy and keeps your home more comfortable year-round.

  • I think I'm eligible for a rebate. What forms do I need to fill out?

    The required paperwork can vary depending on the rebating agency. Our office staff have submitted countless rebate applications and will guide you through the process.

  • What do these acronyms mean?

    BPUD - Benton PUD
    CNG - Cascade Natural Gas
    CoMF - City of Milton-Freewater
    CoR - City of Richland
    CREA - Columbia Rural Electric Association
    ETO - Energy Trust of Oregon
    FPUD - Franklin PUD
    PPL - Pacific Power & Lighting
    SLC - Sustainable Living Center

  • How can I tell if my home is properly insulated?

    Signs of poor insulation include uneven temperatures between rooms, high energy bills, and drafts. The SLC can conduct a home energy audit, providing a detailed assessment. Call them today at 509-524-5202 or visit their website to learn more or schedule an estimate with us today!

  • How can I tell if my windows need replaced?

    If your windows have a high U-factor — like old single-pane or wood-framed windows — they probably don’t meet today’s energy efficiency standards. These older windows let more heat escape in the winter and enter in the summer, which drives up energy bills. Also, if you see condensation or fog between the glass panes, it’s a sign the seal has failed and the window isn’t insulating properly anymore. Upgrading to modern, energy-efficient windows with a low U-factor can make your home more comfortable and lower your heating and cooling costs.

  • How long will it take to get my windows?

    Once an estimate is accepted, it generally takes between 4-6 weeks to receive windows. Windows are usually installed within 1-2 weeks upon receiving them.